Bespoken AI Overview
About Bespoken AI
The Bespoken platform reduces the time, cost, and tedium of testing, monitoring, and scaling the modern contact center through five products: Exploratory Testing, Functional Testing, Continuous Monitoring, Model/LLM Testing, and Load Testing.
Bespoken AI Testing Solutions
Exploratory Testing, Functional Testing, and Continuous Monitoring are included in all Bespoken subscriptions (Self-Serve Professional, Guided Professional, and Enterprise).
Model/LLM Testing is available with Guided Professional and higher, and Load Testing is a separate product priced on the load test parameters.
- Exploratory Testing: Automate discovery of missed test cases, dead ends & CX issues to improve IVR/chatbot design & accelerate development.
- Functional Testing: Automatically test voice and chatbot flows to catch bugs early, speed releases, and ensure smooth performance across platforms.
- Continuous Monitoring: Monitor voice and chatbot interactions 24/7. Get alerts for broken prompts or failures so you can fix issues before customers notice.
- Model/LLM Testing: Test AI accuracy. Find missed intents & confusing phrasing to improve NLP understanding across diverse customer inputs.
- Load Testing: Simulate high call volumes to find IVR/voicebot bottlenecks, optimize capacity, and ensure a reliable customer experience.
Bespoken AI Pricing
Bespoken AI offers scalable plans to fit every stage of growth, enabling teams to improve quality and reliability according to usage and support needs.
Self-Serve Professional Plans start at $2,000/m and Guided Professional Plans start at $3,000/m.
Contact us for Custom-tailored Enterprise Plans, Professional Services, or Load Testing Quotes.
